But it is not in their system 5 days after I dropped it off. I also went to the same drop-box location and the label said “pick up has occurred” or something similar. I followed up with B&H on December 26th, 2020 and they confirmed the claim and said they will get back to me in the next few days.
#Fed ex drop box driver#
Eventually, at approximately the time shown on the box, a Fedex driver will pull up to the box. I then contacted B&H on December 24th, 2020 and a gentleman said he would ask the shipping department to file a claim for the lost package. The package falls to the top of the heap of previous packages. She asked me to ask the shipper to file a claim as the package has been lost. On December 23rd, which is 48 hours later, I called FedEx and they give me a case ID 12234621XX, saying one of the customer services would call me.Ī lady called me on December 24th, 2020, stating the terminal either has not picked up the package or did not scan it into their system, either way, it is not within the possession of FedEx. The package never got picked up or scanned into the system. I checked with the FedEx website and made sure the closest drop-off box does accept FedEx ground packages so I went ahead and dropped off the return package on December 21st around 2:30 PM. B&H sent me a prepaid shipping label and on the instructions, it says "You may find a FedEx drop-off location at /locate".
#Fed ex drop box portable#
So I ordered a portable hard drive from B&H and decided it is too much for me (around $300) so I proceeded with a return.
I guess I got overly confident with their service and made a big mistake. Niki Scheinberg is the FedEx and logistics reporter at The Commercial Appeal.I have been shipping with FedEx for over 5 years and never had one issue with them. The preliminary approval hearing in the California case is scheduled for Nov. FedEx motioned to stay proceedings for the case in September pending the approval of the settlement in the California case. In March, a similar class suit was filed in Memphis by Mississippi resident Ben Weisfeld, also alleging that FedEx drop boxes are inaccessible for wheelchair users and customers with disabilities due to excessive reach and force requirements.
“We have agreed to inspect our drop boxes and make any adjustments needed to ensure ADA compliance.” “We are committed to providing proper access to drop boxes for our customers,” FedEx said in an emailed statement. Sorry for making more work for whoever empties it. Your pkg will get to where it's going, just might take a bit longer. The settlement also provides that Kouri's counsel will receive a report of the survey results and any modifications to check that FedEx has complied with the terms. Then when it gets to the main express hub a FedEx ground truck comes and picks them up and takes them to their hub. What happens if you put a ground package outside of a drop-off box. Over the course of the next four years, FedEx must also engage with an ADA consultant, train its drop box team in ADA compliance measures, survey each of its roughly 34,000 drop boxes, remove any access barriers and ensure that new drop boxes adhere to 2010 ADA standards.įedEx news: How big is FedEx's impact on the global economy? What to know from a new reportįedEx technology: FedEx drops project developing Roxo, same-day delivery robot Drop Off At Fedex LocationTracking and managing deliveries. The terms of the preliminary settlement, agreed to in September, include FedEx paying $900,000 in attorneys’ fees and $20,000 to Kouri for a release of his individual claims. to investigate whether this problem was widespread across FedEx’s drop box locations,” Kouri said in a court document. “It turns out it is.” FedEx Drop Box Shipping Restrictions Note that the maximum dimensions of your parcel must be 20 x 12 x 6. Kouri, who was paralyzed by a spinal cord injury and requires the use of a wheelchair, filed his initial complaint after attempting to use a FedEx Express drop box and finding that the opening was beyond reach of wheelchair users and the operation of the drop box doors required force beyond ADA guidelines. The suit was filed in October 2021 by business owner Janne Kouri, alleging that FedEx Express was in violation of Title III of the Americans with Disabilities Act, which prohibits discrimination against individuals with disabilities in the enjoyment of goods, services or facilities. FedEx agreed to a settlement in a California class action lawsuit last month that will require the company to assess all its unattended drop boxes and modify them to be accessible to customers with mobility disabilities.
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